Blackbearz Outfitters Help Center
Gear up. Go wild. We’ve got your back.
Orders
Below are some of are common questions about orders
How do I place an order?
Easy. Browse our carefully curated gear, add your favorites to your cart, and head to checkout. Secure payment? Check. Fast confirmation? You bet. Once you’re locked and loaded, we’ll take care of the rest.
Can I change or cancel my order?
We move fast—just like you. If you need to make changes, hit us up at support@blackbearz.be within 2 hours of ordering. After that, your gear is probably already packed and on its way into the wild.
How do I check/track my order status?
What payment options do you accept?
We keep it simple and secure:
- Visa, MasterCard, American Express
- PayPal
- Bancontact
- Apple Pay & Google Pay
- Bank Transfer (upon request)
Do you offer gift cards?
Yes. Want to give the gift of adventure? Grab a Blackbearz digital gift card and let them choose their own legendary gear.
Shipping & Returns
Where do you ship to?
Anywhere your next adventure takes you.
- Belgium ✔
- Europe ✔
- Beyond ✔
From city escapes to remote expeditions—we deliver.
How much does shipping cost?
We keep it fair:
- FREE shipping in Belgium on orders over €150.
- Discounted EU shipping on orders over €250.
- Otherwise? Rates are calculated at checkout based on your order size and location.
How fast is delivery?
- Belgium: 1–3 business days
- EU: 3–7 business days
- International: 7–14 business days
Need it faster? Upgrade to express shipping at checkout.
How do I track my order?
Once your order ships, you’ll get a tracking link straight to your inbox. Follow your gear’s journey, step by step, from our HQ to your doorstep.
What is your return policy?
Wrong fit? Changed your mind? No stress.
Return unused gear in original condition within 14 days of receiving it.
You can find our Return Policy here or reach out to support@blackbearz.be with your order number, and we’ll get you sorted.
Who pays for return shipping?
If we made the mistake or sent defective gear, we cover it.
Otherwise, return shipping is on you.
Can exchange something?
Definitely. Need a different size, color, or version? Contact us within 14 days, and we’ll help you switch things up.
What if my gear is damaged or defective?
We stand behind every product we sell. If your gear doesn’t perform as promised, send us photos and your order details at support@blackbearz.be. We’ll make it right. Always.
help & support
Below are some of are common questions about orders
How do I contact you?
Our team of outdoor pros is ready to help:
- Email: support@blackbearz.be
- Phone: +32 (0)497 82 43 01 (Mon–Fri, 9:00–17:00)
- Contact form: right here on our site
Can you help me choose the right gear?
That’s what we’re here for. Whether you’re gearing up for a weekend trip or a full-blown expedition, we’ll give you tailored advice to make sure you’re adventure-ready.
Do you have guides and tutorials?
Absolutely. Visit our blog and resources page for pro tips, setup guides, and expert gear reviews. We don’t just sell equipment—we share the knowledge to use it right.
And loyalty rewards?
We’re working on something special. Our Blackbearz Claw loyalty program is getting shape. Think exclusive deals, early access to new drops, and member-only content. Stay tuned.
Still got questions?
Don’t hesitate. We’re here to make sure you’re 100% prepared.
support@blackbearz.be
Gear up. Go wild. Push Boundaries
